Frequently Asked Questions
Please read our FAQ before sending us a message.
The shipping cost is calculated during the check out process and starts at $9.50 USD depending on the size of the order.
We accept PayPal, Visa, MasterCard, American Express and Discover. Our pament processor is SquareUp.
Our primary shipping method is USPS Prioity Mail (2 – 3 Day) which is 2 days in most cases. USPS Priority Mail Express (1 day) is also available.
After payment is complete your order is processed and shipped within 2 – 3 business days. You will recieve order and payment notifications with tracking information along the way.
Yes, you will be automatically emailed a summary of your order with an invoice. If you create an account here you can view/download all of your order transactions in your account section.
Unopened products may be returned for a full refund within 30 days of date received. Factory seal must be intact.
Opened products may only be returned if the product is damaged or defective.
Probiotics, special order items, drop-shipped items, and books are non-returnable, unless damaged or defective.
Refunds will be credited to the original payment card. Please allow up to 3 days from our receipt of return for refund to be processed.