Refund and Returns Policy
Our office is open Monday through Friday, 9:00 a.m. to 4:30 p.m. CST. We have voice mail for your convenience, which allows you to leave your order on nights, weekends and holidays. (773) 789-7042
Ordering and shipment confirmation:
After you place your order, you will receive two emails from MoleculesofEmotion.com. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email once your order is on its way.
When will my order arrive?
Order processing time is between 1-2 business days. Once an order is shipped, it can take 2-4 business days to arrive; depending on where in the country you are located and the shipping method selected. Our standard shipping is UPS.
What are the shipping costs?
Shipping costs are calculated based on the shipping address and the amount of the order. The range is $8.50 – $15.50 for standard shipping. Orders over $499 will automatically receive free domestic ground shipping.
Do you offer expedited shipping?
In addition to UPS, we do offer USPS Priority delivery. All expedited orders placed before 12pm CST Monday – Friday will ship on the same day. Free shipping over $499 applies only to domestic UPS ground shipping.
What is your return policy?
Unopened products may be returned for a full refund within 30 days of date received. Factory seal must be intact. Opened products may only be returned if the product is damaged or defective. Refunds will be credited to the original payment card. Please allow up to 3 days from our receipt of return for refund to be processed.